St. George Loans
St. George Bank was founded in 1937 and has since paved its way to become one of Australia’s leading Retail and Business Banking brands. St. George is part of the Westpac group, but has established its own distinct reputation as Australia’s foremost building society and then achieving its complete banking status in 1992. St George engages in all forms of credit activities and Loans including car loans.
A cornerstone of St. George’s banking methodology is capturing the potential in the franchise, and building on its strengths and abilities, such as superior credit quality, excellent customer service ratings within the industry, product innovation and product management. St. George’s philosophy centres on three objectives, with the first focused on continuous service improvement as a foundation for future growth. The excellent customer service delivered by St. George is not only about meeting needs, but exceeding expectations. In 2009, 4000 Star Awards have been awarded to various members of our teams and senior management to recognise individuals who consistently provide outstanding service.
St. George’s second objective is fostering the growth of the community. St. George undertakes a positive role in the community, supporting various charities, art forms, sporting clubs, business programs and disaster relief initiatives. As a leading employer and financial services provider, St. George acknowledges the importance of its community function and contribution. St. George also honours its community role with regard to its provision of various financial products and services. Designed to suit each customer’s needs, St. George products include fee-free accounts for pensioners, student accounts, special accounts for concession card holders and other specialised products for rural customers. Furthermore, St. George is also an active participant and contributor to the Australian Bankers’ Associations’ Disabled Access Working group, and linked to the National Relay service. Notably, these contributions ensure all St. George facilities are easily accessible for individuals with disabilities, and deaf, hearing impaired and speech impaired customers can conduct their banking with ease.
Customer research is the third bedrock of St. George’s philosophy. Customer surveys are conducted on a regular basis, providing the brand with valuable feedback information upon which services can be improved. Two main surveys conducted are the Customer Satisfaction Survey and the Brand Tracking survey. The surveys are independent of St. George and confidential.
St. George is synonymous with providing quality services and fostering positive staff attitudes. These attributes, when combined with the goodwill and loyalty of St. George customers, set this bank apart